EXCHANGES AND RETURNS
An exchange or return is possible provided the terms and conditions listed below are met. Please note, not all items are returnable.
RETURN AT CUSTOMER DISCRETION
All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 35% restock fee. An RMA must be requested within 365 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
Refund credits can only be returned back to the credit card of the original purchase; it's the law. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company credit towards future purchases will be sent. It is the policy of American Express, Visa, Master Card, Discovery and PayPal to only give refunds on your account within a certain period of time. We must have received all credit card purchases back with 90 days and all PayPal purchases returned within 30 days. After this period of time you will be given a store credit.
SPECIAL ORDER AND NON-STOCK ITEMS
Return or order cancellation of special order items can not be returned. If you are not certain about the product to order, please contact an Customer Care Manager who will assist you in making the proper selection.
DAMAGE IN SHIPPING
The customer is responsible for inspecting the order for damages or missing items and reporting it within 24 hours. Reports after that time will not be honored. Product damaged in shipment will be replaced at no additional charge or credited to the credit card of original charge. The product must be kept in its original shipping packaging for ten business days or until the shipper makes inspection. Credit will be issued for the exact number of fluorescent tubes damaged in shipment. Shipments not delivered by the delivery company will be reshipped at no additional charge. Fluorescent tubes will only be reshipped one time. After that, credit will be issued.
Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. All products are warranted for 90 days from the date of purchase regardless of manufacturer's warranty. After 30 days, the customer will be charged the freight for replacement.
SHIPPING AND WEBSITE ERRORS
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.
Your order will typically be delivered in 5 to 7 business days, and most orders ship out the same day! In the case of a back order, we will notify you within 2 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.
SHIPPING MISC INFO
Customers may avoid shipping charges by picking up the merchandise at our warehouse or by providing a prepaid UPS or USPS shipping label to be used for the shipping of the merchandise.