Please contact Customer Care for product return address. You will be directed to the our closest warehouse address.Customer Care Open 24/7Phone | 855 553 5658Fax | 800.203.5698
A Real 365 Day Guarantee
Our policy is simple. If you are not satisfied with your purchase, we promise a refund, credit or exchange minus our actual freight and handling charges incurred on the original order. The product must be in a resalable condition. Fixtures which have been installed are not returnable. If the product is defective, you may choose between a refund, credit or exchange. This return policy includes all light bulbs, fixtures and plastics. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, transformers, drivers, Christmas lights, rope light, special orders and clearance items.
Purchase Returns and Exchanges
We appreciate your understanding that iLighting merchandise may only be returned by mail or ground service (UPS or Fed Ex). Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
To begin the RMA process, please email customer service with your order number and reason for return: firstname.lastname@example.org
Refund credits can only be returned back to the credit card of the original purchase; it's the law. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company credit towards future purchases will be sent. It is the policy of American Express, Visa, Master Card, Discovery and PayPal to only give refunds on your account within a certain period of time. We must have received all credit card purchases back with 90 days and all PayPal purchases returned within 30 days. After this period of time you will be given a store credit.