To initiate a return request please either reply back to your order confirmation email or contact us to start the request. Please be sure to include your order# with your request and our customer service team will respond within 2-3 business days with the information and instructions for your return request.
Please supply us with as much information as possible
- Order Number
- Product SKU:
- Qty per SKU:
- Complete ship to address
- Complete bill to address (if the same as the ship to just note “same”)
- Contact name
- Company Name (if applicable)
- Contact ph#.
Our policy is simple. If you are not satisfied with your purchase, we promise a refund, credit or exchange minus our actual freight and handling charges incurred on the original order. The product must be in a resalable condition. Fixtures which have been installed are not returnable. If the product is defective, you may choose between a refund, credit or exchange. This return policy includes all light bulbs, fixtures and plastics. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. This offer excludes ballasts, transformers, drivers, Christmas lights, rope light, special orders and clearance items.
We appreciate your understanding that iLighting merchandise may only be returned by mail or ground service (UPS or Fed Ex). Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling charges are nonrefundable.
All returns require a Return Merchandise Authorization (RMA). Returns without an RMA will incur a 40% restock fee. All other returns are subject to a 30% restock fee to cover the cost of testing, repackaging and labor involved in such returns. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "as new" condition in the original packaging. Fixtures which have been installed are not returnable. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns.
To begin the RMA process, please email customer service with your order number and reason for return: firstname.lastname@example.org
Refund credits can only be returned back to the credit card of the original purchase; it's the law. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company credit towards future purchases will be sent. It is the policy of American Express, Visa, Master Card, Discovery and PayPal to only give refunds on your account within a certain period of time. We must have received all credit card purchases back with 90 days and all PayPal purchases returned within 30 days. After this period of time you will be given a store credit.